Program Management

BCI’s program management services help enable organizations to manage multiple projects and achieve their strategic goals. These services include:

  • Program and project delivery
  • Scheduling and planning
  • Stakeholder and communication management
  • Change management
  • Governance management
  • Resource management
  • Performance monitoring and reporting
  • Quality management
  • Risk management
  • Procurement management

Benefits for Our Clients

BCI’s program management services support the completion of projects, ensuring they are delivered on time, within budget, and to the required quality standards. Our program management services provide many benefits, including:

  • Strategic goal achievement
  • Improved prioritization and decision-making
  • Resource optimization
  • Enhanced stakeholder engagement
  • Increased efficiency and productivity
  • Proactive risk management

Experience in Program Management

BCI delivers superior program management services. We ensure that projects align with our clients’ overarching business goals and drive tangible value. Examples of our holistic, structured, and effective approach include:

  • For the National Aeronautics Space Administration Goddard Space Flight Center Information Technology Communications Directorate (NASA GSFC ITCD), BCI’s team:
    Developed the ITCD Service Quality Plan, which established directorate and department goals, measurements, quality assurance and control processes, and the roles and responsibilities for maintaining the delivery of quality services.
    Managed the administration of NASA GSFC’s quarterly vendor evaluation for the Agency Consolidated End User Services (ACES)contract. Our firm facilitated meetings of 10 IT Managers to develop a consensus on the achievement of the SLAs and evaluation ratings. The feedback provided to the vendor resulted in markedly improved IT services.
    Created the structure and content for a 10-page intranet site to improve communications to internal customers on Goddard’s cloud computing. Our firm also developed numerous PowerPoint presentations for the Goddard Chief Information Officer (CIO) to deliver at conferences and wrote three articles that were published in the online NASA Goddard ITCD NEXUS Quarterly Newsletter.
    Led the establishment of the System Administrator Community of Practice (CoP). Our firm wrote the charter, facilitated the monthly meetings to disseminate information on leading technologies and workaround solutions, and established and maintained the CoP SharePoint site.
  • For the Army Civilians, BCI developed and administered a questionnaire to 34 human resources system owners to identify system features and functions, users, performance, business analytics, data quality, reporting capabilities, user satisfaction, training, support, and interoperability. Based in part on the information obtained, BCI was the writer of the Army Civilian Human Resources Information Technology (CHRIT) Current State Analysis and the Army CHRIT Future State Analysis reports. Our firm also wrote the Army CHRIT Strategic Plan, which serves as a roadmap for Army Civilian technology, and the Army CHRIT Governance Plan, which describes governance procedures and the roles of stakeholders.
  • At the Federal Aviation Administration (FAA), BCI developed a Quality Assurance Surveillance Plan (QASP) with quality assurance and control (QA and QC) procedures and 22 performance, organizational, and customer satisfaction metrics. The QASP is vital to FAA’s monitoring of its outsourced Flight Service Stations (FSS) to Lockheed Martin, one of the largest non-defense federal government outsourcing initiatives.
  • At the Defense Counterintelligence and Security Agency (DCSA), BCI wrote the 300+ page Financial Management Division Policies and Procedures Manual to clarify procedures and the Job Order Cost Accounting System (JOCAS II) Maintenance Guide to improve data integrity.
  • At the Military Sealift Command (MSC), BCI created and administered a customer satisfaction survey to over 500 customers. Our firm analyzed the results and our findings and recommendations led to improved operations and customer satisfaction.
  • At ExxonMobil Corporation, BCI implemented the first service station customer satisfaction survey of a resale district with 350 stations on equipment maintenance firms. ExxonMobil staff counseled maintenance contractors on the findings and service improved markedly — call-backs were reduced 20%, response times shortened 15%, and customer satisfaction increased from 71% to 82%.

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